1. Data we collect
- Account data: your name, email and/or mobile number.
- Usage data: enquiries, bookings, tickets and reviews you create.
- Business data (for business accounts): listing details, catalogue, team, and transaction records.
- Technical data: device/browser info and basic logs for security.
We do not store your card or bank details — online payments are handled by our payment partner.
2. How we use it
- To run the platform: sign-in, discovery, enquiries, bookings, tickets and reviews.
- To pass your enquiry/booking details to the business you're contacting.
- To send transactional messages (booking updates, ticket confirmations, reminders).
- To keep the platform secure and to meet legal obligations.
3. Sharing
We share data with the business you transact with (so they can serve you), and with service providers who help us operate — payments, messaging (SMS/WhatsApp/email), hosting and analytics — under appropriate safeguards. We don't sell your personal data.
4. Notifications
With your consent we send push/SMS/email notifications. You can turn off push from your device or profile, and opt out of non-essential messages at any time.
5. Retention
We keep your data while your account is active and as long as needed for the purposes above or to meet legal/accounting requirements, then delete or anonymise it.
6. Your rights
You can access, correct or delete your account data, and withdraw consent for non-essential messaging. To request deletion or ask a privacy question, email hello@nookingo.com.
7. Children
The platform is not intended for children under 18.
8. Changes & contact
We may update this policy; the date above will change. Questions? See Contact or email hello@nookingo.com.